Shipping and Returns

Shipping:

We will process and dispatch all orders as fast as possible. For simple hot knife cut rope orders without splicing, the orders will be dispatched within two or three working days.
This means you will receive most orders within four to seven working days depending on the destination. We are unable to offer a next day delivery service.

Complex orders with splicing services will take longer, usually seven to twelve working days. We will e-mail you a confirmation when your order has been dispatched.
If you will be waiting for the delivery urgently, please contact us before hand in order to confirm the dispatch day so you know exactly when your package will arrive.

Returns:

If on inspection, you are not happy with the quality or suitability of the products delivered, you can return them in un-used condition, at any time and receive a full refund of the purchase price.
The ropes are cut to length and are therefore custom orders, so this return policy offer is in excess of your statuary rights for distance selling. Unfortunately we can not refund the postage costs.