We aim to get your order to you as fast as possible.

However, we are a relatively small family business and processing custom products individually. Therefore we cannot offer a same-day or next-day service. We are not Amazon so please bear with us.
We do not make any money on shipping which is charged at cost based on available couriers.


We will process and dispatch all orders as fast as possible. For simple hot knife cut rope orders without splicing, the orders will be dispatched within two or three working days.
This means you will receive most orders within four to seven working days depending on the destination. We are unable to offer a next day delivery service.

Complex orders with splicing services will take longer, usually seven to twelve working days. We will e-mail you a confirmation when your order has been dispatched.
If the order is required urgently, please contact us beforehand in order to confirm the dispatch day so you know exactly when your package will arrive.


If on inspection, you are not happy with the quality or suitability of the ropes delivered, you can return them in an unused condition. However the cut to length orders are customised and therefore may be subject to a re-stocking fee. Please contact us if you wish to return your rope. Unfortunately we can not refund the postage costs.